IT Help Desk Technician

Pay Grade: $25.00-$35.00 an hour
 

• Fast paced and dynamic environment with a focus on achieving results.  
• Collaborative team setting with a strong emphasis on innovation and continuous improvement.  
• Resources for personal and professional development. 
• Work/life balance.  
• Comfortable and accessible. 

• Receives and responds to requests from users via email, phone, or online help desk in a timely and professional manner. 
• Conducts research to understand, explain and resolve technology issues.  
• Communicates updates to users that have been or may be affected by a problem.  
• Ensures response times are quick and effective to appropriately resolve requests.  
• Follows up with users after problems have been resolved.  
• Provides remote-access support where needed. 
• Manages and assigns all tickets which are created in Power Apps Helpdesk. 
• Manages and distributes patch updates and software distribution. 
• Creates and manage user accounts along with proper permissions in multiple systems. 
• Performs initial set up of all new desktops and laptops. 
• Performs minor hardware maintenance and checks on computers and other devices. 
• Supports multiple systems/software to include Microsoft GP, Microsoft CRM, Adobe Creative Suite, Office 365 and others. 
• Assists in testing and developing of new systems. 
• Possesses beginning working knowledge of subject matter.  
• Handles basic issues and problems and refers more complex issues to higher-level staff. 

• Active Directory, user setup, Office 365, basic entry level helpdesk tasks